IT Web Developer

Main Duties/Responsibilities:

• Gather requirements from project initiators and sponsors
• Design websites and web-based solutions to meet the requirements of the business.
• Work closely with the Marketing Team on:
• The graphic design of website pages, ensuring a smooth transition to technical development and implementation
• The creation of web pages that achieve pre-defined SEO targets, with thoroughly configured metadata
• Support of Graphical Design requirements and digital collateral for Marketing activities
• The ongoing review and optimization of website content – including the use of Google Analytics   
• Implement business systems in a web-based environment, using both in-house developed and third-party solutions including documentation and end user training
• Support, troubleshooting and administration of all web-based systems
• Be a member of the IT Development Team to support IT systems and infrastructure
• Take full responsibility for the security of web-based systems during the development phase and post-launch
• Work with the IT Technical Team to ensure the web environment meets the company’s performance and security requirements
• Support the company’s digital experience through video and image creation and editing

Qualifications/Skills/Experience:

• A higher education qualification in a relevant discipline
• Skilled in web design technologies – HTML5, CSS and Javascript
• In-depth experience of SEO-driven website design and development
• Programming skills in ASP.Net (VB/C#) and SQL Server
• Database design and development
• Experience of the implementation of web security products and technologies
• Knowledge of website monitoring and optimization metrics – particularly Google Analytics
• Understanding of social media platforms – awareness of both organic and paid techniques

Further Information:

Salary: Salary is dependent on skills & experience. When submitting your application, please outline your current salary, salary expectations and notice period. 

Hours of Work: The hours of work will be 37.5 hours per week.  Our standard working hours are Monday to Thursday 08.45-17.15 and Friday 09.00-15.00.

Benefits: 32 days annual leave (including 4 statutory days); Sick pay; Contributory pension scheme; Health Shield benefits; Flexibility of working hours / home working where appropriate.

Residency and eligibility to work in the UK: Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of five years immediately prior to application.

 All applicants will be subject to a basic Disclosure check and must provide proof of eligibility to work in the UK.

We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause.

CCL Design is a leading global manufacturer and supplier of product and identification solutions. At CCL Design we manufacture and design branding components, security products, informational and intelligent labelling products for high growth sectors of the global electronics market. We now have a vacancy for a Customer Service Executive reporting directly to the Internal Sales Team Leader.

The role will be based in our facility in East Kilbride. The purpose of this position is to provide excellent service and ‘contact experience’ for the customer within designated set of accounts to meet the customer’s pricing, delivery and quality requirements. Exceed customer expectations and deal with all aspects of account management.

Main Duties/Responsibilities

•           Ensure accurate and ‘winnable’ quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process

•           Input customers forecast information accurately into IFS Demand Planner Model and identify forecast accuracy/risks

•           Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met

•           Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times

•           Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution

•           Ensure proactive and timely responses to external sales and customer enquiries

•           Monitor on a monthly basis forecast vs. actual sales figures 

•           Monitor finished goods value levels, stock building, delivery etc

•           Extract key customer information that can be used to promote better performance

•           Other duties as required and agreed

Qualifications/Skills/Experience:

•           Good English (both written and spoken) is required

•           Experience in a customer service or related role is preferred

•           Experience in a manufacturing environment would be desired but not essential

•           Familiarity with order processing and customer forecast analysis operations

•           Excellent communication skills

•           PC and ERP systems literacy

•           Customer focused skills

•           Good team player

•           Excel Skills

FURTHER INFORMATION:

Salary: Salary is dependent on skills & experience. When submitting your application, please outline your current salary, salary expectations and notice period. 

Hours of Work: The hours of work will be 37.5 hours per week.  Our standard working hours are Monday to Thursday 08.45-17.15 and Friday 09.00-15.00 however, flexibility may be required when manufacturing support is necessary.

Benefits: 32 days annual leave (including 4 statutory days); Sick pay; Contributory pension scheme; Health Shield benefits; Flexibility of working hours / home working where appropriate.

Residency and eligibility to work in the UK: Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of five years immediately prior to application.

 All applicants will be subject to a basic Disclosure check and must provide proof of eligibility to work in the UK.

We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause.

We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race. We respectfully ask no agencies to contact us regarding this vacancy. 

Purchasing Coordinator

Location: CCL Design, East Kilbride, Scotland

The Role: Purchasing

Main Responsibilities:

• Liaises with key company employees to determine their product and service needs through Purchase Requisitions
• Observes the trends in sourcing and product availability to achieve best pricing and quality for all aspects of the business needs – identify any risks to the organisation
• Maintains good working relationship with Suppliers to achieve best pricing and lead time fulfillment
• Work with sourcing and key employees in identifying / researching and implementing new Suppliers whilst ensuring good working relationship
• Review of all new products / alternatives to suit business needs
• Implementation and development of requirement and business processes for procurement and inventory planning through maintenance of inventory levels and product lead times
• Key initiative to reduce spend and limit incoming freight from Suppliers through order planning and consolidation
• Maintenance of ERP Procurement Basic Data
• Liaise with relevant departments and communicate any Supplier Issues (i.e. delivery delays) which will impact production
• Review of Supplier OTD and Improvement Plan implementation

Scope/Measurement of Performance:

1. Key Performance Indicators and Measures
2. Corrective Actions
3. Appraisals
4. Objectives set by Senior Business Analyst
5. Supplier OTD
6. Procurement Spend

Qualifications/ Experience:

• Computer Skills – Excel and knowledge of ERP Systems
• Excellent written and verbal communication skills are essential
• Good attention to detail and naturally follows processes and procedures accurately
• Team player
• Number of years’ experience in a fast paced manufacturing environment
• Experience of working closely with Suppliers
• Implementing problem solving techniques
• Manufacturing experience preferable but not essential

Program Manager

Location: CCL Design, East Kilbride, Scotland

The Role:

The primary aim is to improve the business units’ performance (& overall the organizations performance) through the careful & skillful program management of a number of key projects that that CCL have developed over many years, by working in partnership with our Strategic Customers.

Main Responsibilities:

The person will be based in CCL East Kilbride and be the central point of contact for all items relating to specific projects. (This will involve not only the project management of the physical products but also the supporting software).

The main responsibilities fall into the following categories:

Program Management – (Existing & New Programs)

• Willing to spend the time to fully understand the processes and procedures linked to specific projects.
• Ensuring all key milestones are reached and all corresponding actions are carried out on time.
• Continue to monitor, record and present on what parts of the project can be modified to deliver better results.
• Manage resources and ensuring timely delivery of the projects.
• Supervising and coordinating activities of the parties involved in the projects
• Preparing reports for presentation to Senior Management Teams
• Resolving issues with management and stakeholders
• Confirming successful delivery, ensuring no exposures as one project ends and another one starts.

Customer Management

• Working closely on a daily / weekly basis with the CCL. Customer Service Team.
• Have regular communications with the CCL end customers.
• Ensure Key Customer KPI’s are being met.
• Advising on all the correct processes & procedures to be followed at all times to ensure all stakeholders remain compliant.
• Pro-actively look to ensure that any potential issues or concerns within the programs are addressed in advance of them becoming a problem.
• Attend daily, weekly customer calls, ensuring all actions are being addressed from one week to the next.
• Careful and skillful management of multiple different forms of customer data.

New Product Development

• Work closely with the CCL NPI teams.
• Engage closely with the customer on their exact requirements.
• Ensuring all the key / critical information is available.
• Be able to organize meetings with the key internal CCL stakeholders to address the customer requirements.
• Ensure we meet the customer timelines and when we cannot – be able to explain why.
• Where appropriate pull together the appropriate project plans.
• Pull together the commercials/costs associated with the new product.

Software & Future Development

• Work closely with the CCL IT/ Software Development Teams
• Quickly reach a level of expertise in all existing software functions.
• Work with the CCL IT/Systems team on their current and future development plans for addressing system reported issues as well as introducing new enhancements.
• Help to develop the Business Dashboard to drive the intelligence & future requirements.
• Good standard of education – HND / Degree Level
• Minimum of 2 year’s work experience within manufacturing organisation
• ERP Experience
• NPI Awareness
• Customer Service Exposure
• Sound understanding Microsoft Office (advanced levels working with Excel would be advantageous)
• Willingness to learn Specific Program Software

Key Attributes

• Good work ethic
• Team player able to delegate and not be afraid of conflict
• Ability to work unsupervised
• Customer focused
• Get up and go attitude
• Good communication skills
• Strong English Language skills – writing / speaking

Key Considerations

• Flexibility at times may be required to work outside the normal working hours to support the business needs
• There may be requirements to travel within EMEA.
• When it warrants it – there will be a requirement for International travel.

Finance Manager

Location: CCL Design, East Kilbride, Scotland

The Role:

Purpose of position: Responsibility for the financial control and reporting for the site. Business partnering the operations team to maximise financial performance and growth. Provide Financial leadership, accurate and timely reporting and ensure financial controls are robust for the business units within CCL Design Electronics UK

Main Responsibilities:

• Produce accurate group reporting packs and supporting management accounts on a monthly basis within the group timetable
• Minimise working capital and work with the site team to meet agreed targets
• Compile sales, profit and cash flow forecasts to drive the business forward
• Key and respected member of the local management team and Business partner to the Operations team
• Prepare detailed annual budget which aligns sales, profit, manufacturing capacity
• Ensure compliance with all UK tax legislation
• Point of contact for Auditors (Internal and External)
• Overhead cost control
• Product cost control
• Drive improved management reporting of margins by product / customer etc
• Ensure the internal controls comply with the Group requirements
• Compile annual reporting schedules
• Oversee payroll to check and approve employee salary payments

Scope/Measurement of Performance:

• Adherence to Group Reporting timetables for Management accounts and other reports / returns
• Accuracy and presence of reconciliations between sub ledgers and the reporting packs for every month
• Influence on working capital improvements
• Ensure there is a team approach to credit control incorporating robust processes and cross functional involvement in the debt management process
• Prepare P&L forecasts with input from site management team
• Prepare analysis of forecast movements and provide detailed explanation of any variances arising
• Report to the site Management team the key profit indicators. E.g. Sales / SGM / Product margins /Overhead spend
• Active involvement in site management meetings to develop the strategic direction.
• Completion of budget pack, in full to timetable
• Compliance with local tax regulations
• Reports and feedback from Internal audit
• Monitor overspends on overhead. Take lead in bringing about continuous review and reduction in overheads
• Site owner of the costing system.
• Ensure effective internal controls are in place and are maintained (including ERP controls)

Experience/Qualifications/Skills:

• Attainments
• Essential
• Recognised accountancy qualification
• Desirable
• Manufacturing industry experience
• Special aptitudes
• Essential
• High competency in Excel
• Working knowledge of ERP systems
• Good verbal and written and communication skills
• Desirable
• Presentation skills
• Proven leadership skills to manage and develop a small team
• Interests
• Essential
• Interested in the efficiency of work processes & reporting systems (i.e. drive continuous improvement)
• Desirable
• Have a team focused interest
• Personality
• Essential
• Must be able to interact with people at all levels
• Team focused
• Investigative nature
• Personal pride in quality of work and attaining goals
• Strong personality
• Personal drive to meet deadlines and targets
• Personal circumstances
• Essential
• Should be located within reasonable travelling distance
• The ability to be flexible and balance a demanding role with personal life

Customer Service Executive

Location: CCL Design, East Kilbride, Scotland

The Role:

To deliver best in class service and ‘contact experience’ for all customers. Acting as customer voice within the organisation. Working closely with relevant departments to handle all aspects of account management ensuring customer expectation on pricing, delivery and quality are met.

Main Responsibilities:

• Generate RFQ’s based on Customer requirements
• Generate quotations based on customer requirements, ensuring accuracy at all times
• Ensuring quotes are completed within agreed timelines
• Work closely with NPI Team to quote on key projects
• Process Customer PO’s
• Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
• Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times
• Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
• Ensure proactive and timely responses to external sales and customer enquiries
• Monitor on a monthly basis forecast vs. actual sales figures
• Monitor finished goods value levels, stock building, delivery etc
• Extract key customer information that can be used to promote better performance
• Provide assistance to both Production and External Sales teams
• Other duties as required and agreed

Scope/Measurement of Performance:

• Customer service complaints in Q-Pulse
• Sample and Orders OTD
• RFQ response time and conversion rate
• Strategic customer KPI’s

Experience/Qualifications/Skills:

• Good English (both written and spoken) is required
• Experience in a customer service or quotation type role is preferred
• Experience within a similar role in a manufacturing environment is desirable but not essential
• Familiarity with order processing and customer forecast analysis operations
• Understanding of basic manufacturing cost model would be an advantage.
• Excellent communication skills
• PC and ERP systems literacy
• Good team player
• Excellent attention to detail
• Excel Skills

Technical Assistant

Location: CCL Design, East Kilbride, Scotland

The Role:

To assist the CCL Design technical team in supporting technical service and product development in accordance with the requirements and priorities of CCL business. This person must be diligent, technically minded and have the capabilities to work as part of a fast-moving team. The successful candidate will also help the technical team meet deadlines for submitting new products to customers, carry out lab testing with high quality test data and reports.

Main Responsibilities:

• Support CCL technical and sales team in all aspects of technical service for new customer development by creating samples, generating suitable data and to make sure all test specifications and requirements are met
• Assist technical supervisor in the development of new products for customers, by carrying out laboratory studies, supporting pilot trials and carrying out rigorous testing to fulfill technical and commercial requirements
• Use the technical reports format to define work carried out with clear summaries, recommendations and all supporting data
• Use the NPI system to ensure a robust procedure is maintained for handing over new product developments to production which outlines mix formulations, process requirements, performance criteria and a final sign off
• Be capable of working independently as well as part of the broader team

Scope of Performance:

• Abide by company values and rules
• Full-fill deadlines per the business needs
• Individual programme related goals
• Plan workload efficiently and multi-task
• Efficient in communicating results and findings clearly in oral presentations and written reports

Experience/Qualifications/Skills:

• Previous laboratory experience is preferred
• HNC (pass) in a technical discipline
• Two Highers (A, B or C) in scientific based subjects are desirable.
• Maths and English at Standard (credit pass) level or equivalent
• A genuine interest in developing a scientific career
• Good communication skills including a good level of spoken English
• Good computing competence including being familiar with standard packages such as Microsoft Word, Excel and Powerpoint
• Ability to work well in a team environment and take directions from a Technical Supervisor
• Ability to use their own initiative

Product Engineer

Location: Strongsville, OH

Purpose of position: The Product Engineer will provide technical support for new business applications and drive cost and quality improvements to existing products. This person will be responsible to determine costs and conduct feasibility reviews on new products. From the award of new business, the product engineer will manage the project until successfully approved by the customer and internal stakeholders. The product engineer will be responsible to ensure new business meets quality and cost objectives. Product engineers will also support changes requested by suppliers, customers, and internal stakeholders.

Main Duties & Responsibilities:

• New part setup including:
• Verifying all feasibility concerns are addressed
• QAD part setup
• Documenting manufacturing and quality specifications
• Coordinating lab testing
• Tooling design and order
• Flow, PFMEA, control plan documentation
• Quoting new business: material identification, manufacturing process, cost analysis, noting and addressing feasibility concerns
• Setup for new materials: planning requirements, spec identification, IMDS, Reach/RoHS
• ECNs for material changes or other changes requiring customer approval
• Project management for larger scale product launches (coordinate testing, prototyping, test orders, control plan development)
• Supporting manufacturing with root cause analysis and corrective action implementation for customer complaints. Own all actions associated with product or process design
• Any other tasks as assigned to support business needs

Minimum Qualifications

• Bachelor’s Degree in Engineering or related field
• Minimum 3 years’ experience in as an engineer in a manufacturing environment
• Previous project coordination/management in an engineering role
• Previous engineering role requiring regular customer interaction
• Ability to communicate technical knowledge in a clear and understandable manner
• Creativity and analytical skills
• Competence with 2D or 3D engineering design and manufacturing tools (e.g., AutoCAD, Solid Works, or other)
• Technical experience in a printing and/or converting environment preferred
• Lean Certification preferred

Benefits

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

POSITION: Tool Room Manager

LOCATION: Bishopbriggs, Glasgow

As a fast growing and successful division of CCL Industries, CCL Design is a global engineering and manufacturing business which has built a reputation with its client base around the world for innovation and problem solving. It has grown organically and through strategic acquisitions to build valued capabilities. One of these acquisitions was the McGavigan business, a highly respected and recognised international expert in decorative and functional plastics, who has a strong presence in the automotive interior and exteriors market..

Much of the company’s success has been founded on its ability to deliver technical excellence throughout the entire product development process, from concept design through to full industrialisation. The McGavigan business, now trading as CCL Design – Intelligent Decorative Technologies, aims to engage with its clients at concept design phase, offering support ranging from advice on material selections and finishes, product design optimisation and feasibility recommendations, tooling design and construction, product trialling and sample prove-out, right through to full-scale industrialisation and automation.

The role assumes overall responsibility for the efficient running of the tooling department in the UK site, covering all aspects of planned tool maintenance, workload planning, staff training and development, and providing technical support across the site process engineering function to maximise production efficiency.

Day-to-day duties cover the following:

• Managing a site-wide tool preventative maintenance programme, including management of spares and consumable materials.
• Scheduling work plans for the tooling engineering staff.
• Providing, when required, technical guidance to the tooling department on fault finding, diagnostics and corrective activities.
• Staff development and training, including overseeing apprentice training and mentoring.
• Management and implementation of best-practice working processes and procedures within the department.
• Support/advise on new tool design and sourcing activities, including liaison with other Group in-house and external tooling teams.

• It is essential you have extensive knowledge and experience of injection mould tool making, and will most likely be a time-served tool maker who has gained at least three years in a supervisory capacity, either managing a tool shop, or from a tool making organisation.
• You will be familiar and comfortable with analysing tool CAD/CAM and be able to identify areas of optimisation and design to aid tool maintenance and efficient life expectancy.
• As a team leader you set the standards, so you need to be a good communicator, comfortable building a positive can-do spirit across the team.
• You will be naturally meticulous, with a good eye for detail, and an ability to encourage a common approach department-wide.
• You will be able to manage multiple tasks, and to objectively prioritise where required.

A competitive salary package and benefits offered to the appropriate candidate

25 days annual leave plus 8 public holidays per year

Mon – Thu 08.30 – 17.00
Fri 08.30 – 14.30

POSITION: Customer Programme Manager

LOCATION: Glasgow HQ

TRAVEL:Mainly European plus occasional travel to China and North American operations and global client support

REPORTING TO: Director of Sales Europe. CCL Design - Intelligent Decorative Technologies

As a fast growing and successful division of CCL Industries, CCL Design is a global engineering and manufacturing business which has built a reputation for innovation and problem solving, aimed at its client base around the world. It has grown organically and through strategic acquisitions to build valued capabilities. One of these acquisitions was the McGavigan business, a highly respected and recognised international expert in decorative and functional plastics, with a strong presence in the automotive interior and exterior markets.

Much of the company’s success has been founded on its ability to deliver technical excellence throughout the entire product development process, from concept design through to full industrialisation. The McGavigan business, now trading as CCL Design – Intelligent Decorative Technologies, aims to engage with its clients at concept design phase, offering support ranging from advice on material selections and finishes, product design optimisation and feasibility recommendations, tooling design and construction, product trialling and sample prove-out, right through to full-scale industrialisation and automation.

The company is looking to recruit experienced engineering professionals with extensive knowledge of single and multi-shot plastic injection moulding processes, covering injection tool design and manufacture. Ideally, they will have some experience of inmould decoration and/or polyurethane over moulding (PUR) processes. They will also be experienced in project management in a customer facing role. In the course of the job, the positions will require some international travel, meeting with clients, suppliers and other production sites, as well as our technology collaboration partners.

These roles are an integral part of the client facing business development group, working alongside the sales team to build collaborative client relationships, and to support business growth through developing engineering solutions that help match customer needs. This includes participating in the group product and process development activities, covered by our Technology Council activities.

The roles require people of an exceptional technical and entrepreneurial nature, who think logically and have an organised working style that inspires creative thinking and the ability to get things done effectively within a team environment.

• Very strong in your technical field, able to use this expertise to guide and advise teams in a structured and professional manner.
• A very organised, methodical working style, comfortable managing multiple project activities at different stages of the process.
• Excellent interpersonal skills, able to develop and build strong relationships.
• Naturally instinctive problem solver, able to assess challenges and map reliable technical solutions to the problem.
• Competent presenter, able to communicate and persuade an audience of technical concepts based on logic.
• A team player above all.

• You are likely to be a university educated graduate in a mechanical design and engineering/polymer engineering discipline with at least five years practical working experience in the plastic injection moulding and decoration disciplines, or a suitably experienced candidate coming up through a related technical apprenticeship in the same disciplines.
• A good working knowledge in parametric design tools and the use of predictive tools such as Moldflow are essential.
• You will have been in a customer/supplier facing role, and will be able to demonstrate good communication skills at both a technical and conversational level.
• The business serves clients from many regions in the world, and we pride ourselves on being enjoyable to work with (for clients, colleagues and supply chain partners), so candidates must be able to demonstrate good cultural sensitivity and an ability to adapt to different customs and environments.
• Working in the automotive sector is a distinct advantage, with a thorough understanding of product design and qualification/testing demands.
• The value proposition offered to clients goes beyond simple products, but extends to a much wider range of technology support, some of which is developed alongside clients. As these roles act as an advisory role to customers, candidates who can demonstrate an understanding and/or experience in the following technology areas will have an advantage:

• printed electronics and their application as capacitive/proximity sensors
• chemical coating and surface treatments/lacquering technologies
• lightweight gas assisted injection technologies
• polyurethane injection over moulding
• printing/deposition of conductive ink systems
• optical light guide design and light dispersion

A competitive remuneration package with performance related incentives will be provided to successful candidates.

Quality Control Inspector

Location:Peel Park Campus, East Kilbride

CCL Design is a leading global supplier of product and identification solutions. At CCL Design we manufacture and design branding components, security products, informational and intelligent labelling products for high growth sectors of the global electronics market.

Purpose of Role

We now have an entry level vacancy for a Quality Control Inspector reporting directly to the UK Quality Manager. The purpose of this position will be to carry out Customer AQL (Acceptable Quality Level) inspection for critical parts (labels) as an integral part of the quality control process, support process auditing and data entry on various databases.

Main duties and responsibilities:

• Inspect sample parts to Inspection Criteria
• Adherence to work instructions and job documentation at all times
• Take sample parts from batch as per AQL sampling plan
• Data entry
• Maintain and assist in continual feedback loop that enhances information and develops team skill base with particular regard to any identified product failures
• Escalate issues to Quality Engineer/Quality Manager/Production personnel as appropriate

Qualifications / Experience / Skills

Whilst previous experience in an inspection / manufacturing role may be advantageous, the following skill-set is preferable:

• Excellent attention to detail
• Good numeracy skills (minimum of National 4 or equivalent)
• Competent IT skills in Microsoft Excel
• Strong communication skills at all levels within the organization
• Ability to work on own and prioritise workload
• Good teamwork skills
• Customer focused skills

Hours of Work: The role is shift based operating from 6:30 to 22:50 on an alternate early shift / back shift pattern. Flexibility will be required to modify this during periods of high customer demand.

All applicants will be subject to a basic Disclosure check and must provide proof of eligibility to work in the UK.

Technical Sales Manager

Location: Remote, UK/EU Based

Purpose of Role

Technical Sales Development, Decorative and Functional Printed Products

Main duties and responsibilities:

• Develop new high value Accounts in the UK and Europe
• Capable of developing multi channel sales in line with CCL Design capability
• Liaise and technically support Customers with product development
• Organise their own time in line with Sales Strategy
• Work as an integrated team member
• Liaise with Operations on new projects
• Communicate regularly and effectively with the Sales Director

Scope/Measurement of Performance

• Key Performance Indicators
• Objectives set by Sales Director
• New Business opportunities

Qualifications / Experience / Skills

Required;

• Proven experience managing technical leads with Membrane Keypads
• Sales Management
• Full Driving License
• Use of CRM systems
• Mechanical engineering aptitude
• Excellent Presentation Skills

Desirable;

• Use of Salesforce
• Mechanical engineering HNC/HND or equivalent
• Technical artwork design for functional products
• In depth understanding of standard materials and adhesives for use in MKPs

Customer Service

Location:Strongsville, Ohio

POSITION SUMMARY:

This position will be responsible for managing the day to day activities of Key Accounts that are in the Automotive, Electronics and Appliance markets. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a matter that reflects positively on the company.

Main duties and responsibilities:

• Support all aspects of service to the customer.
• Receive and process Purchase/Sales Orders and customer forecasts
• Day to day ownership of the Customer VMI System and Customer on time delivery ratings
• Responsible for ensuring that cum balances are current and match (supplier to customer) daily, investigating and working with internal experts to fix Electronic Data Interchange (EDI) demands
• Point person for all customer account communication to the internal commercial, supply chain and logistics departments
• Ensure that all TS documentation is current and being observed
• Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics
• Work with Division Commercial Sales team and Quoting team
• Initiate and implement initiatives which improve customer service and responsiveness
• Other duties as assigned

Requirements:

• Ability to provide professionalism, patience and a people-first attitude.
• Knowledge of Customer Supplier Portals or other Electronic Data Interchange methods with an understanding of customer/ supplier Cum’s, ASN, Forecast data, etc.
• Ability to multi-task and drive actions to completion under strict deadlines.
• Demonstrate clear written and verbal communication skills.
• Above Average Excel skills and the ability to analyze data
• Must have experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
• Strong self-starter who can articulate effectively to management and peers to bring about effective change
• Working conditions include a normal office environment with interaction with the shop floor. (both Union and Non Union environments)

Qualifications / Experience / Skills

Bachelor’s Degree with a minimum of 2 years Customer Service experience in a manufacturing environment preferred; however will consider an Associate’s degree and a minimum of 3 years of Customer Service experience or a minimum of 5 years of supply chain experience in lieu of a degree

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

Customer Service Executive

Location: CCL Design Chippenham

Purpose of Role

Provide excellent service and ‘contact experience’ for the customer within designated set of accounts to meet the customer’s pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management

Main duties and responsibilities:

• Ensure accurate and ‘winnable’ quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process
• Process Customer PO’s
• Generate RFQ’s based on Customer requirements
• Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
• Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times
• Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
• Ensure proactive and timely responses to external sales and customer enquiries
• Monitor on a monthly basis forecast vs. actual sales figures
• Monitor finished goods value levels, stock building, delivery etc
• Extract key customer information that can be used to promote better performance
• Provide assistance to both Production and External Sales teams
• Other duties as required and agreed

Scope/Measurement of Performance

• Customer service complaints in Q-Pulse
• Sample and Orders OTD
• RFQ response time and conversion rate
• Strategic customer KPIs
• Forecast accuracy KPI

Qualifications / Experience / Skills

• Good English (both written and spoken) is required
• Experience in a customer service or related role is preferred
• Familiarity with order processing and customer forecast analysis operations
• Excellent communication skills
• PC and ERP systems literacy
• Customer focused skills
• Good team player
• Excellent attention to detail
• Excel Skills

Finisher

Purpose of Position

To cover all aspects of Finishing.

Main Responsibilities

• Produce high quality finished parts at all times.
• Carry out general machine maintenance as per the maintenance plans.
• Drive a continuous improvement culture.
• Work to the ISO9001 Quality Procedures.
• Operate Platen Press and Zund cutting machines.
• Inspect finished goods.
• Carry out a multitude of finishing tasks including hole punching, assembly and picking out of products.
• Operate a Digital Print Machine.

Scope/Measurement of Performance

• Efficiency KPI’s.
• Quality KPI’s.
• Training Records.

Qualifications / Experience / Skills

• Able to multi-role within a number of roles.
• Good team player.
• Looking for an opportunity in a small growth company providing expansion of role in the future.
• Assertive, self-motivated with drive to succeed and to take on responsibility and ownership.
• Structured, organized working methods.