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CCL Design Vacancies

CCL Design values smart thinking, ambition and cross-hierarchy collaboration. With in-house training and development programmes, expert teams, and a global employee network, focus is placed on helping individuals put their skills to great use and reach their full potential within the organisation.

Open vacancies are advertised as and when they become available. We also welcome applications and enquiries at any time - so whether you're an experienced professional or a promising young talent, please use the form below to get in touch.

Customer Service Executive

Location: East Kilbride, United Kingdom

Posted on 22/07/2022 00:00:00

CCL Design is a leading global manufacturer and supplier of product and identification solutions. At CCL Design we manufacture and design branding components, security products, informational and intelligent labelling products for high growth sectors of the global electronics market. We now have a vacancy for a Customer Service Executive reporting directly to the Internal Sales Team Leader.

The role will be based in our facility in East Kilbride. The purpose of this position is to provide excellent service and ‘contact experience’ for the customer within designated set of accounts to meet the customer’s pricing, delivery and quality requirements. Exceed customer expectations and deal with all aspects of account management.


Main Duties/Responsibilities


•           Ensure accurate and ‘winnable’ quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process

•           Input customers forecast information accurately into IFS Demand Planner Model and identify forecast accuracy/risks

•           Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met

•           Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times

•           Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution

•           Ensure proactive and timely responses to external sales and customer enquiries

•           Monitor on a monthly basis forecast vs. actual sales figures 

•           Monitor finished goods value levels, stock building, delivery etc

•           Extract key customer information that can be used to promote better performance

•           Other duties as required and agreed


Qualifications/Skills/Experience:

•           Good English (both written and spoken) is required

•           Experience in a customer service or related role is preferred

•           Experience in a manufacturing environment would be desired but not essential

•           Familiarity with order processing and customer forecast analysis operations

•           Excellent communication skills

•           PC and ERP systems literacy

•           Customer focused skills

•           Good team player

•           Excel Skills



FURTHER INFORMATION:

Salary: Salary is dependent on skills & experience. When submitting your application, please outline your current salary, salary expectations and notice period. 

Hours of Work: The hours of work will be 37.5 hours per week.  Our standard working hours are Monday to Thursday 08.45-17.15 and Friday 09.00-15.00 however, flexibility may be required when manufacturing support is necessary.

Benefits: 32 days annual leave (including 4 statutory days); Sick pay; Contributory pension scheme; Health Shield benefits; Flexibility of working hours / home working where appropriate.

Residency and eligibility to work in the UK: Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of five years immediately prior to application.

 All applicants will be subject to a basic Disclosure check and must provide proof of eligibility to work in the UK.

We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause.

We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race. We respectfully ask no agencies to contact us regarding this vacancy. 


Product Engineer

Location: Strongsville, USA

Posted on 30/03/2022 00:00:00

Product Engineer


Location: Strongsville, OH


Purpose of position: The Product Engineer will provide technical support for new business applications and drive cost and quality improvements to existing products. This person will be responsible to determine costs and conduct feasibility reviews on new products. From the award of new business, the product engineer will manage the project until successfully approved by the customer and internal stakeholders. The product engineer will be responsible to ensure new business meets quality and cost objectives. Product engineers will also support changes requested by suppliers, customers, and internal stakeholders.



Main Duties & Responsibilities:

  • New part setup including:
  • Verifying all feasibility concerns are addressed
  • QAD part setup
  • Documenting manufacturing and quality specifications
  • Coordinating lab testing
  • Tooling design and order
  • Flow, PFMEA, control plan documentation
  • Quoting new business: material identification, manufacturing process, cost analysis, noting and addressing feasibility concerns
  • Setup for new materials: planning requirements, spec identification, IMDS, Reach/RoHS
  • ECNs for material changes or other changes requiring customer approval
  • Project management for larger scale product launches (coordinate testing, prototyping, test orders, control plan development)
  • Supporting manufacturing with root cause analysis and corrective action implementation for customer complaints. Own all actions associated with product or process design
  • Any other tasks as assigned to support business needs

Minimum Qualifications


  • Bachelor’s Degree in Engineering or related field
  • Minimum 3 years’ experience in as an engineer in a manufacturing environment
  • Previous project coordination/management in an engineering role
  • Previous engineering role requiring regular customer interaction
  • Ability to communicate technical knowledge in a clear and understandable manner
  • Creativity and analytical skills
  • Competence with 2D or 3D engineering design and manufacturing tools (e.g., AutoCAD, Solid Works, or other)
  • Technical experience in a printing and/or converting environment preferred
  • Lean Certification preferred

Benefits


We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

  • Medical
  • Dental
  • Vision
  • 401(k) with generous company match
  • Paid time off
  • Flexibility
  • Gain share bonus eligibility

Quality Control Inspector

Location: East Kilbride, United Kingdom

Posted on 02/02/2022 00:00:00

Quality Control Inspector


Location:Peel Park Campus, East Kilbride



CCL Design is a leading global supplier of product and identification solutions. At CCL Design we manufacture and design branding components, security products, informational and intelligent labelling products for high growth sectors of the global electronics market.

Purpose of Role


We now have an entry level vacancy for a Quality Control Inspector reporting directly to the UK Quality Manager. The purpose of this position will be to carry out Customer AQL (Acceptable Quality Level) inspection for critical parts (labels) as an integral part of the quality control process, support process auditing and data entry on various databases.


Main duties and responsibilities:

  • Inspect sample parts to Inspection Criteria
  • Adherence to work instructions and job documentation at all times
  • Take sample parts from batch as per AQL sampling plan
  • Data entry
  • Maintain and assist in continual feedback loop that enhances information and develops team skill base with particular regard to any identified product failures
  • Escalate issues to Quality Engineer/Quality Manager/Production personnel as appropriate
Co-ordinate with production and logistics personnel to ensure customer shipment dates are met

Qualifications / Experience / Skills


Whilst previous experience in an inspection / manufacturing role may be advantageous, the following skill-set is preferable:

  • Excellent attention to detail
  • Good numeracy skills (minimum of National 4 or equivalent)
  • Competent IT skills in Microsoft Excel
  • Strong communication skills at all levels within the organization
  • Ability to work on own and prioritise workload
  • Good teamwork skills
  • Customer focused skills

Hours of Work: The role is shift based operating from 6:30 to 22:50 on an alternate early shift / back shift pattern. Flexibility will be required to modify this during periods of high customer demand.


All applicants will be subject to a basic Disclosure check and must provide proof of eligibility to work in the UK.


Technical Sales Manager

Location: Remote UK/EU Based

Posted on 21/01/2022 00:00:00

Technical Sales Manager


Location: Remote, UK/EU Based



Purpose of Role


Technical Sales Development, Decorative and Functional Printed Products


Main duties and responsibilities:

  • Develop new high value Accounts in the UK and Europe
  • Capable of developing multi channel sales in line with CCL Design capability
  • Liaise and technically support Customers with product development
  • Organise their own time in line with Sales Strategy
  • Work as an integrated team member
  • Liaise with Operations on new projects
  • Communicate regularly and effectively with the Sales Director

Scope/Measurement of Performance


  • Key Performance Indicators
  • Objectives set by Sales Director
  • New Business opportunities

Qualifications / Experience / Skills


Required;

  • Proven experience managing technical leads with Membrane Keypads
  • Sales Management
  • Full Driving License
  • Use of CRM systems
  • Mechanical engineering aptitude
  • Excellent Presentation Skills

Desirable;

  • Use of Salesforce
  • Mechanical engineering HNC/HND or equivalent
  • Technical artwork design for functional products
  • In depth understanding of standard materials and adhesives for use in MKPs

Customer Service

Location: Strongsville, USA

Posted on 31/08/2021 00:00:00

Customer Service


Location:Strongsville, Ohio



POSITION SUMMARY:


This position will be responsible for managing the day to day activities of Key Accounts that are in the Automotive, Electronics and Appliance markets. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a matter that reflects positively on the company.


Main duties and responsibilities:

  • Support all aspects of service to the customer.
  • Receive and process Purchase/Sales Orders and customer forecasts
  • Day to day ownership of the Customer VMI System and Customer on time delivery ratings
  • Responsible for ensuring that cum balances are current and match (supplier to customer) daily, investigating and working with internal experts to fix Electronic Data Interchange (EDI) demands
  • Point person for all customer account communication to the internal commercial, supply chain and logistics departments
  • Ensure that all TS documentation is current and being observed
  • Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics
  • Work with Division Commercial Sales team and Quoting team
  • Initiate and implement initiatives which improve customer service and responsiveness
  • Other duties as assigned

Requirements:


  • Ability to provide professionalism, patience and a people-first attitude.
  • Knowledge of Customer Supplier Portals or other Electronic Data Interchange methods with an understanding of customer/ supplier Cum’s, ASN, Forecast data, etc.
  • Ability to multi-task and drive actions to completion under strict deadlines.
  • Demonstrate clear written and verbal communication skills.
  • Above Average Excel skills and the ability to analyze data
  • Must have experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
  • Strong self-starter who can articulate effectively to management and peers to bring about effective change
  • Working conditions include a normal office environment with interaction with the shop floor. (both Union and Non Union environments)

Qualifications / Experience / Skills


Bachelor’s Degree with a minimum of 2 years Customer Service experience in a manufacturing environment preferred; however will consider an Associate’s degree and a minimum of 3 years of Customer Service experience or a minimum of 5 years of supply chain experience in lieu of a degree


We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.


  • Medical
  • Dental
  • Vision
  • 401(k) with generous company match
  • Paid time off
  • Flexibility
  • Gain share bonus eligibility

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