Customer Service Executive

Location: CCL Design, East Kilbride, Scotland

The Role:

To deliver best in class service and ‘contact experience’ for all customers. Acting as customer voice within the organisation. Working closely with relevant departments to handle all aspects of account management ensuring customer expectation on pricing, delivery and quality are met.

Main Responsibilities:

• Generate RFQ’s based on Customer requirements
• Generate quotations based on customer requirements, ensuring accuracy at all times
• Ensuring quotes are completed within agreed timelines
• Work closely with NPI Team to quote on key projects
• Process Customer PO’s
• Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
• Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times
• Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
• Ensure proactive and timely responses to external sales and customer enquiries
• Monitor on a monthly basis forecast vs. actual sales figures
• Monitor finished goods value levels, stock building, delivery etc
• Extract key customer information that can be used to promote better performance
• Provide assistance to both Production and External Sales teams
• Other duties as required and agreed

Scope/Measurement of Performance:

• Customer service complaints in Q-Pulse
• Sample and Orders OTD
• RFQ response time and conversion rate
• Strategic customer KPI’s

Experience/Qualifications/Skills:

• Good English (both written and spoken) is required
• Experience in a customer service or quotation type role is preferred
• Experience within a similar role in a manufacturing environment is desirable but not essential
• Familiarity with order processing and customer forecast analysis operations
• Understanding of basic manufacturing cost model would be an advantage.
• Excellent communication skills
• PC and ERP systems literacy
• Good team player
• Excellent attention to detail
• Excel Skills

Technical Assistant

Location: CCL Design, East Kilbride, Scotland

The Role:

To assist the CCL Design technical team in supporting technical service and product development in accordance with the requirements and priorities of CCL business. This person must be diligent, technically minded and have the capabilities to work as part of a fast-moving team. The successful candidate will also help the technical team meet deadlines for submitting new products to customers, carry out lab testing with high quality test data and reports.

Main Responsibilities:

• Support CCL technical and sales team in all aspects of technical service for new customer development by creating samples, generating suitable data and to make sure all test specifications and requirements are met
• Assist technical supervisor in the development of new products for customers, by carrying out laboratory studies, supporting pilot trials and carrying out rigorous testing to fulfill technical and commercial requirements
• Use the technical reports format to define work carried out with clear summaries, recommendations and all supporting data
• Use the NPI system to ensure a robust procedure is maintained for handing over new product developments to production which outlines mix formulations, process requirements, performance criteria and a final sign off
• Be capable of working independently as well as part of the broader team

Scope of Performance:

• Abide by company values and rules
• Full-fill deadlines per the business needs
• Individual programme related goals
• Plan workload efficiently and multi-task
• Efficient in communicating results and findings clearly in oral presentations and written reports

Experience/Qualifications/Skills:

• Previous laboratory experience is preferred
• HNC (pass) in a technical discipline
• Two Highers (A, B or C) in scientific based subjects are desirable.
• Maths and English at Standard (credit pass) level or equivalent
• A genuine interest in developing a scientific career
• Good communication skills including a good level of spoken English
• Good computing competence including being familiar with standard packages such as Microsoft Word, Excel and Powerpoint
• Ability to work well in a team environment and take directions from a Technical Supervisor
• Ability to use their own initiative

Supply Chain/ Purchasing Manager

Location: Strongsville. OH

Position Summary:

The Supply Chain/ Purchasing Manager is a key member of the Supply Chain Organization and will be responsible to manage the day to day activities of the purchasing department to meet the needs of the production schedule and to meet-exceed customer requirements while obtaining company objectives for OTD and Inventory. You will establish policies and procedures and hold personnel accountable in the execution required to support CCL Design’s business plan, while being compliant with IATF standards and policies. You will work closely with other individuals and disciplines within the organization and represent Supply Chain in cross functional teams while executing responsibilities utilizing the SQDCM (Safety, Quality, Delivery, Cost, Morale) concept for various buying, contract administration, and materials management activities to ensure efficient and effective response to internal and external customer requirements. He or she will identify and develop new opportunities to add value and reduce costs. They must have demonstrated success in driving cost reductions, inventory management and supply chain improvements across a broad range of materials, processes and commodities. In addition, familiarity with the operation principles of lean manufacturing, Kanban, 5S, and other continuous improvement programs would be helpful to drive out waste in our business.

The ideal candidate will be hands-on and possess a high level of drive, integrity and energy. The individual should have the ability to motivate his or her team, peers and to work toward common objectives through communication and understanding. Strong team experience and demonstrated ability to improve systems and peers. It is also important that this individual have good quantitative analytical skills.

Requirements:

• Ability to provide professionalism, patience and a people-first attitude.
• Knowledge of Total Supply Chain Principles and Concepts
• Excellent negotiation skills, with an understanding of cost analysis
• Ability to multi-task and drive actions to completion under strict deadlines.
• Demonstrate clear written and verbal communication skills.
• Proficient in Microsoft Office with an above Average Excel skills and the ability to analyze data
• Must have experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
• Strong self-starter who can articulate effectively to management and peers to bring about effective change
• Process optimization and troubleshooting experience
• Strong analytical, organizational, decision making and problem-solving skills.
• In-depth knowledge of supply chain and inventory management systems
• Working conditions include a normal office environment with interaction with the shop floor. (both Union and Non Union environments)

Experience/Qualifications:

• Bachelor degree required. Preferred degree is in business administration, supply chain, distribution management or some other relevant field.
• 5-7 years working in procurement, materials, or engineering experience in a manufacturing environment
• Experience gained through increasingly responsible management positions
• CPIM / CPM preferred

Benefits:

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

SR. CAD Designer

Location: Brunswick, Ohio

Responsibilities:

• Design interior and exterior components such as plastic trim (door sill, cargo area & dashboard), sheet metal stampings, exterior badges/emblems, headliner etc. while following internal design guidelines.
• Design new components from conceptual sketches and ideas using CATIA V5 or NX.
• Create 2D drawings of components used in our products while applying geometric dimensioning and tolerancing (GD&T) and make necessary updates to existing 3D models and 2D prints.
• Analyze 3D CAD data for RFQ stage.
• Assist R&D Engineers :
• With GD&T, tolerances, gap and stack-up analysis calculations.
• In executing 3D packaging studies in vehicle environment to meet necessary clearance requirements.
• In completion of designs, assemblies, and drawings for test and assembly fixtures.
• In release and change management system.
• With generating assembly illustrations using CATIA and other office tools to establish proper assembly processes.
• Perform design reviews with tooling group to determine the design for manufacturability.
• Ability to contribute to internal and external (with customer) design reviews.
• Propose creative design solutions that lead to save cost / time / mass.

Experience/Qualifications:

• Bachelors in Engineering (or) Associates Degree in Drafting/Design is preferred.
• 5 to 10 years of experience using CATIA V5 (preferred) or NX (Unigraphics) 11 or later software.
• 5 to 10 years of experience with parametric Class A-surface body design. (free-form surface modeling for non-geometrical and organic shapes)
• Experience in Automotive Components Design (5 or more years of experience in interiors, preferably in interior plastics trim design)
• Experience with designing components that are Plastics (Injection Molding), Sheet Metal (Stamping), Die casting and Soft Trim processes / materials
• Experience with PDM TeamCenter software is a plus.

Benefits:

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

Shipper/Receiver

Location: Strongsville, OH

General Operations Responsibilities:

• Health & Safety: Consistently work in a safe manner with regard to self, co-workers, and manufacturing systems. Perform general housekeeping tasks and waste removal within department/group and assists other areas as required.
• ELS: Continuously review current processes and search out improvement methods to improve product/process quality and reduce waste, rework, and unnecessary work that adds no value to the work or process. Support safety, quality, and continuous improvement initiatives.
• Teamwork: Assist and support other team members in meeting department and site goals. Participate and share in performing all tasks necessary to run the facility. Contribute and participate in team decision making.

Responsibilities:

• Wrap, label, prepare paperwork and confirm quality testing for all shipments leaving the facility.
• Communicate and coordinate necessary information to appropriate department/shift employees to ensure effective operations.
• Maintain a safe clean work area.
• Safely load/unload trucks.
• Must be motivated towards productivity improvements, safety and quality awareness.
• Ability to think ahead, anticipates problems, make decisions and take action.
• Strong computer skills a plus.

CANDIDATES MUST BE ABLE TO MEET THE PHYSICAL DEMANDS NECESSARY TO PERFORM VERY HEAVY LIFTING/CARRYING TASKS.

Requirements:

• Previous shipping/receiving experience
• International shipping experience (export documents & shipper export declaration)
• Minimum of 1 year qad or equivalent experience Preferred
• Asn database experience
• Ability to maintain and record accurate information both manually and electronically
• Excellent internal and external communication skills
• Strong computer skills with the ability to navigate windows and other computer systems independently.
• Ability to lift consistently, 50-70 pound boxes.
• Ability to climb a ladder frequently carrying 10 pound boxes to be placed on upper shelves for stacking purposes.
• Ability to drive a lift truck safely.

Benefits:

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

Product Engineer

Location: Strongsville, OH

Purpose of position: The Product Engineer will provide technical support for new business applications and drive cost and quality improvements to existing products. This person will be responsible to determine costs and conduct feasibility reviews on new products. From the award of new business, the product engineer will manage the project until successfully approved by the customer and internal stakeholders. The product engineer will be responsible to ensure new business meets quality and cost objectives. Product engineers will also support changes requested by suppliers, customers, and internal stakeholders.

Main Duties & Responsibilities:

• New part setup including:
• Verifying all feasibility concerns are addressed
• QAD part setup
• Documenting manufacturing and quality specifications
• Coordinating lab testing
• Tooling design and order
• Flow, PFMEA, control plan documentation
• Quoting new business: material identification, manufacturing process, cost analysis, noting and addressing feasibility concerns
• Setup for new materials: planning requirements, spec identification, IMDS, Reach/RoHS
• ECNs for material changes or other changes requiring customer approval
• Project management for larger scale product launches (coordinate testing, prototyping, test orders, control plan development)
• Supporting manufacturing with root cause analysis and corrective action implementation for customer complaints. Own all actions associated with product or process design
• Any other tasks as assigned to support business needs

Minimum Qualifications

• Bachelor’s Degree in Engineering or related field
• Minimum 3 years’ experience in as an engineer in a manufacturing environment
• Previous project coordination/management in an engineering role
• Previous engineering role requiring regular customer interaction
• Ability to communicate technical knowledge in a clear and understandable manner
• Creativity and analytical skills
• Competence with 2D or 3D engineering design and manufacturing tools (e.g., AutoCAD, Solid Works, or other)
• Technical experience in a printing and/or converting environment preferred
• Lean Certification preferred

Benefits

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

HR Generalist

Location: Strongsville, OH

Purpose of position: The Human Resource Generalist will run the daily functions of the Human Resource (HR) department including hiring and interviewing staff, managing benefits and leaves, and enforcing company policies and practices.

Main duties and responsibilities:

• Full cycle recruitment: Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings. Extends offers of employment, facilitates pre-employment screening process.
• Maintain partnerships with staffing firms for temporary and direct hire positions; oversee temporary employee staffing process.
• Oversees new hire orientation process and conducts HR onboarding meetings, including benefits overview.
• Benefits Administration: Employee point of contact for all benefit concerns and questions, including leaves of absence. Handle employee benefit issues and escalate as needed. Manage and communicate open enrollment process for all site and remote employees.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; recognition and morale; and training and development.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attends and participates in employee disciplinary meetings, terminations, and investigations. Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Work closely with payroll manager; act as payroll back-up when necessary.
• Supports organization as needed.

Required Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Minimum of 3 years’ experience as a human resource generalist.
• PHR or SHRM-CP a plus.

Benefits

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

Production Manager

Location: East Kilbride

Direct Reports: Scheduling, Production, Process Engineering, Artwork, Logistics and Maintenance functions

Purpose of position: Reporting to the UK operations Director, this role forms part of the site management team. The job holder will lead & manage the Scheduling, Production, Process Engineering, Artwork, Logistics, and Maintenance functions, to continuously improve organisational capability and competence, process efficiency, cost and factory standards towards manufacturing excellence

We now have a vacancy for a Production Operator reporting directly to the Production Shift Leader. The purpose of this position is to work in a team in a coating, mixing and QA environment, to meet and exceed all job requirements and to carry out all current and future duties in a positive, safe and responsible manner.

Main duties and responsibilities:

• Developing and delivering safety, health & environmental initiatives (SHE) to improve standards and performance towards a zero incidents culture
• Further building our culture of continuous improvement that is visible in the workplace, engages our people & provides sustained, enhanced benefits & results
• Operating an effective performance measure and review process that creates more productive individual performances and team results on an ongoing basis
• Ensuring the production schedule is efficient and is executed effectively through the production process to meet all performance standards in full
• Leading the scheduling, artwork, logistics and production teams to continuously improve operational performance & capability
• Leading the process engineering and maintenance teams to continuously improve asset performance (OEE) and process capability
• Controlling cost performance to target and delivering ongoing cost reduction
• Managing resources to support new product introduction into volume production
• Effectively communicating team performance, current priorities and actions within the production organisation, management team, and throughout the business
• Overall hitting all performance targets, including safety, environment, delivery, quality, waste and efficiency at the lowest manufacturing cost
• Maintain high quality standards throughout production

Other responsibilities include, but are in no way limited to:

• Routinely ‘walking the job’, performance and workplace standards taking immediate action on any shortfalls
• Effectively communicating information on performance including priority activities for resolution / improvement across the Worldmark team
• Ensuring all required administration, documentation and data entry in our business systems are carried out timely and accurately
• Performing other duties flexibly, when requested

Qualifications / Experience / Skills

• Substantial production management experience in narrow and wide web processing, flexo-graphic printing or a comparable fast paced, high mix, low volume manufacturing operation
• Strong leadership capabilities and a record of significantly improving individual and team performance and enhancing team culture
• A natural towards ‘walking’ the production area and leading the team through clear communication, management of expectation and positive motivation
• A capability for balancing conflicting demands and making timely decisions on information available
• Deliver significant manufacturing performance and organisational improvement using relevant techniques e.g. SMED, 5S, PDCA, RCA, that allows targets to be continuously stretched
• A knowledge of colour theory and colour control
• A professional qualification in a relevant printing, technical or management discipline would be beneficial
• A NEBOSH, or similar, qualification with relevant experience managing safety within manufacturing

POSITION: Tool Room Manager

LOCATION: Bishopbriggs, Glasgow

As a fast growing and successful division of CCL Industries, CCL Design is a global engineering and manufacturing business which has built a reputation with its client base around the world for innovation and problem solving. It has grown organically and through strategic acquisitions to build valued capabilities. One of these acquisitions was the McGavigan business, a highly respected and recognised international expert in decorative and functional plastics, who has a strong presence in the automotive interior and exteriors market..

Much of the company’s success has been founded on its ability to deliver technical excellence throughout the entire product development process, from concept design through to full industrialisation. The McGavigan business, now trading as CCL Design – Intelligent Decorative Technologies, aims to engage with its clients at concept design phase, offering support ranging from advice on material selections and finishes, product design optimisation and feasibility recommendations, tooling design and construction, product trialling and sample prove-out, right through to full-scale industrialisation and automation.

The role assumes overall responsibility for the efficient running of the tooling department in the UK site, covering all aspects of planned tool maintenance, workload planning, staff training and development, and providing technical support across the site process engineering function to maximise production efficiency.

Day-to-day duties cover the following:

• Managing a site-wide tool preventative maintenance programme, including management of spares and consumable materials.
• Scheduling work plans for the tooling engineering staff.
• Providing, when required, technical guidance to the tooling department on fault finding, diagnostics and corrective activities.
• Staff development and training, including overseeing apprentice training and mentoring.
• Management and implementation of best-practice working processes and procedures within the department.
• Support/advise on new tool design and sourcing activities, including liaison with other Group in-house and external tooling teams.

• It is essential you have extensive knowledge and experience of injection mould tool making, and will most likely be a time-served tool maker who has gained at least three years in a supervisory capacity, either managing a tool shop, or from a tool making organisation.
• You will be familiar and comfortable with analysing tool CAD/CAM and be able to identify areas of optimisation and design to aid tool maintenance and efficient life expectancy.
• As a team leader you set the standards, so you need to be a good communicator, comfortable building a positive can-do spirit across the team.
• You will be naturally meticulous, with a good eye for detail, and an ability to encourage a common approach department-wide.
• You will be able to manage multiple tasks, and to objectively prioritise where required.

A competitive salary package and benefits offered to the appropriate candidate

25 days annual leave plus 8 public holidays per year

Mon – Thu 08.30 – 17.00
Fri 08.30 – 14.30

POSITION: Customer Programme Manager

LOCATION: Glasgow HQ

TRAVEL:Mainly European plus occasional travel to China and North American operations and global client support

REPORTING TO: Director of Sales Europe. CCL Design - Intelligent Decorative Technologies

As a fast growing and successful division of CCL Industries, CCL Design is a global engineering and manufacturing business which has built a reputation for innovation and problem solving, aimed at its client base around the world. It has grown organically and through strategic acquisitions to build valued capabilities. One of these acquisitions was the McGavigan business, a highly respected and recognised international expert in decorative and functional plastics, with a strong presence in the automotive interior and exterior markets.

Much of the company’s success has been founded on its ability to deliver technical excellence throughout the entire product development process, from concept design through to full industrialisation. The McGavigan business, now trading as CCL Design – Intelligent Decorative Technologies, aims to engage with its clients at concept design phase, offering support ranging from advice on material selections and finishes, product design optimisation and feasibility recommendations, tooling design and construction, product trialling and sample prove-out, right through to full-scale industrialisation and automation.

The company is looking to recruit experienced engineering professionals with extensive knowledge of single and multi-shot plastic injection moulding processes, covering injection tool design and manufacture. Ideally, they will have some experience of inmould decoration and/or polyurethane over moulding (PUR) processes. They will also be experienced in project management in a customer facing role. In the course of the job, the positions will require some international travel, meeting with clients, suppliers and other production sites, as well as our technology collaboration partners.

These roles are an integral part of the client facing business development group, working alongside the sales team to build collaborative client relationships, and to support business growth through developing engineering solutions that help match customer needs. This includes participating in the group product and process development activities, covered by our Technology Council activities.

The roles require people of an exceptional technical and entrepreneurial nature, who think logically and have an organised working style that inspires creative thinking and the ability to get things done effectively within a team environment.

• Very strong in your technical field, able to use this expertise to guide and advise teams in a structured and professional manner.
• A very organised, methodical working style, comfortable managing multiple project activities at different stages of the process.
• Excellent interpersonal skills, able to develop and build strong relationships.
• Naturally instinctive problem solver, able to assess challenges and map reliable technical solutions to the problem.
• Competent presenter, able to communicate and persuade an audience of technical concepts based on logic.
• A team player above all.

• You are likely to be a university educated graduate in a mechanical design and engineering/polymer engineering discipline with at least five years practical working experience in the plastic injection moulding and decoration disciplines, or a suitably experienced candidate coming up through a related technical apprenticeship in the same disciplines.
• A good working knowledge in parametric design tools and the use of predictive tools such as Moldflow are essential.
• You will have been in a customer/supplier facing role, and will be able to demonstrate good communication skills at both a technical and conversational level.
• The business serves clients from many regions in the world, and we pride ourselves on being enjoyable to work with (for clients, colleagues and supply chain partners), so candidates must be able to demonstrate good cultural sensitivity and an ability to adapt to different customs and environments.
• Working in the automotive sector is a distinct advantage, with a thorough understanding of product design and qualification/testing demands.
• The value proposition offered to clients goes beyond simple products, but extends to a much wider range of technology support, some of which is developed alongside clients. As these roles act as an advisory role to customers, candidates who can demonstrate an understanding and/or experience in the following technology areas will have an advantage:

• printed electronics and their application as capacitive/proximity sensors
• chemical coating and surface treatments/lacquering technologies
• lightweight gas assisted injection technologies
• polyurethane injection over moulding
• printing/deposition of conductive ink systems
• optical light guide design and light dispersion

A competitive remuneration package with performance related incentives will be provided to successful candidates.

Quality Control Inspector

Location:Peel Park Campus, East Kilbride

CCL Design is a leading global supplier of product and identification solutions. At CCL Design we manufacture and design branding components, security products, informational and intelligent labelling products for high growth sectors of the global electronics market.

Purpose of Role

We now have an entry level vacancy for a Quality Control Inspector reporting directly to the UK Quality Manager. The purpose of this position will be to carry out Customer AQL (Acceptable Quality Level) inspection for critical parts (labels) as an integral part of the quality control process, support process auditing and data entry on various databases.

Main duties and responsibilities:

• Inspect sample parts to Inspection Criteria
• Adherence to work instructions and job documentation at all times
• Take sample parts from batch as per AQL sampling plan
• Data entry
• Maintain and assist in continual feedback loop that enhances information and develops team skill base with particular regard to any identified product failures
• Escalate issues to Quality Engineer/Quality Manager/Production personnel as appropriate

Qualifications / Experience / Skills

Whilst previous experience in an inspection / manufacturing role may be advantageous, the following skill-set is preferable:

• Excellent attention to detail
• Good numeracy skills (minimum of National 4 or equivalent)
• Competent IT skills in Microsoft Excel
• Strong communication skills at all levels within the organization
• Ability to work on own and prioritise workload
• Good teamwork skills
• Customer focused skills

Hours of Work: The role is shift based operating from 6:30 to 22:50 on an alternate early shift / back shift pattern. Flexibility will be required to modify this during periods of high customer demand.

All applicants will be subject to a basic Disclosure check and must provide proof of eligibility to work in the UK.

Technical Sales Manager

Location: Remote, UK/EU Based

Purpose of Role

Technical Sales Development, Decorative and Functional Printed Products

Main duties and responsibilities:

• Develop new high value Accounts in the UK and Europe
• Capable of developing multi channel sales in line with CCL Design capability
• Liaise and technically support Customers with product development
• Organise their own time in line with Sales Strategy
• Work as an integrated team member
• Liaise with Operations on new projects
• Communicate regularly and effectively with the Sales Director

Scope/Measurement of Performance

• Key Performance Indicators
• Objectives set by Sales Director
• New Business opportunities

Qualifications / Experience / Skills

Required;

• Proven experience managing technical leads with Membrane Keypads
• Sales Management
• Full Driving License
• Use of CRM systems
• Mechanical engineering aptitude
• Excellent Presentation Skills

Desirable;

• Use of Salesforce
• Mechanical engineering HNC/HND or equivalent
• Technical artwork design for functional products
• In depth understanding of standard materials and adhesives for use in MKPs

Customer Service

Location:Strongsville, Ohio

POSITION SUMMARY:

This position will be responsible for managing the day to day activities of Key Accounts that are in the Automotive, Electronics and Appliance markets. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a matter that reflects positively on the company.

Main duties and responsibilities:

• Support all aspects of service to the customer.
• Receive and process Purchase/Sales Orders and customer forecasts
• Day to day ownership of the Customer VMI System and Customer on time delivery ratings
• Responsible for ensuring that cum balances are current and match (supplier to customer) daily, investigating and working with internal experts to fix Electronic Data Interchange (EDI) demands
• Point person for all customer account communication to the internal commercial, supply chain and logistics departments
• Ensure that all TS documentation is current and being observed
• Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics
• Work with Division Commercial Sales team and Quoting team
• Initiate and implement initiatives which improve customer service and responsiveness
• Other duties as assigned

Requirements:

• Ability to provide professionalism, patience and a people-first attitude.
• Knowledge of Customer Supplier Portals or other Electronic Data Interchange methods with an understanding of customer/ supplier Cum’s, ASN, Forecast data, etc.
• Ability to multi-task and drive actions to completion under strict deadlines.
• Demonstrate clear written and verbal communication skills.
• Above Average Excel skills and the ability to analyze data
• Must have experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
• Strong self-starter who can articulate effectively to management and peers to bring about effective change
• Working conditions include a normal office environment with interaction with the shop floor. (both Union and Non Union environments)

Qualifications / Experience / Skills

Bachelor’s Degree with a minimum of 2 years Customer Service experience in a manufacturing environment preferred; however will consider an Associate’s degree and a minimum of 3 years of Customer Service experience or a minimum of 5 years of supply chain experience in lieu of a degree

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

Customer Service Executive

Location: CCL Design Chippenham

Purpose of Role

Provide excellent service and ‘contact experience’ for the customer within designated set of accounts to meet the customer’s pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management

Main duties and responsibilities:

• Ensure accurate and ‘winnable’ quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process
• Process Customer PO’s
• Generate RFQ’s based on Customer requirements
• Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
• Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times
• Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
• Ensure proactive and timely responses to external sales and customer enquiries
• Monitor on a monthly basis forecast vs. actual sales figures
• Monitor finished goods value levels, stock building, delivery etc
• Extract key customer information that can be used to promote better performance
• Provide assistance to both Production and External Sales teams
• Other duties as required and agreed

Scope/Measurement of Performance

• Customer service complaints in Q-Pulse
• Sample and Orders OTD
• RFQ response time and conversion rate
• Strategic customer KPIs
• Forecast accuracy KPI

Qualifications / Experience / Skills

• Good English (both written and spoken) is required
• Experience in a customer service or related role is preferred
• Familiarity with order processing and customer forecast analysis operations
• Excellent communication skills
• PC and ERP systems literacy
• Customer focused skills
• Good team player
• Excellent attention to detail
• Excel Skills

Finisher

Purpose of Position

To cover all aspects of Finishing.

Main Responsibilities

• Produce high quality finished parts at all times.
• Carry out general machine maintenance as per the maintenance plans.
• Drive a continuous improvement culture.
• Work to the ISO9001 Quality Procedures.
• Operate Platen Press and Zund cutting machines.
• Inspect finished goods.
• Carry out a multitude of finishing tasks including hole punching, assembly and picking out of products.
• Operate a Digital Print Machine.

Scope/Measurement of Performance

• Efficiency KPI’s.
• Quality KPI’s.
• Training Records.

Qualifications / Experience / Skills

• Able to multi-role within a number of roles.
• Good team player.
• Looking for an opportunity in a small growth company providing expansion of role in the future.
• Assertive, self-motivated with drive to succeed and to take on responsibility and ownership.
• Structured, organized working methods.