Technical Sales Manager

Location: Remote, UK/EU Based

Purpose of Role

Technical Sales Development, Decorative and Functional Printed Products

Main duties and responsibilities:

• Develop new high value Accounts in the UK and Europe
• Capable of developing multi channel sales in line with CCL Design capability
• Liaise and technically support Customers with product development
• Organise their own time in line with Sales Strategy
• Work as an integrated team member
• Liaise with Operations on new projects
• Communicate regularly and effectively with the Sales Director

Scope/Measurement of Performance

• Key Performance Indicators
• Objectives set by Sales Director
• New Business opportunities

Qualifications / Experience / Skills

Required;

• Proven experience managing technical leads with Membrane Keypads
• Sales Management
• Full Driving License
• Use of CRM systems
• Mechanical engineering aptitude
• Excellent Presentation Skills

Desirable;

• Use of Salesforce
• Mechanical engineering HNC/HND or equivalent
• Technical artwork design for functional products
• In depth understanding of standard materials and adhesives for use in MKPs

Customer Service

Location:Strongsville, Ohio

POSITION SUMMARY:

This position will be responsible for managing the day to day activities of Key Accounts that are in the Automotive, Electronics and Appliance markets. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a matter that reflects positively on the company.

Main duties and responsibilities:

• Support all aspects of service to the customer.
• Receive and process Purchase/Sales Orders and customer forecasts
• Day to day ownership of the Customer VMI System and Customer on time delivery ratings
• Responsible for ensuring that cum balances are current and match (supplier to customer) daily, investigating and working with internal experts to fix Electronic Data Interchange (EDI) demands
• Point person for all customer account communication to the internal commercial, supply chain and logistics departments
• Ensure that all TS documentation is current and being observed
• Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics
• Work with Division Commercial Sales team and Quoting team
• Initiate and implement initiatives which improve customer service and responsiveness
• Other duties as assigned

Requirements:

• Ability to provide professionalism, patience and a people-first attitude.
• Knowledge of Customer Supplier Portals or other Electronic Data Interchange methods with an understanding of customer/ supplier Cum’s, ASN, Forecast data, etc.
• Ability to multi-task and drive actions to completion under strict deadlines.
• Demonstrate clear written and verbal communication skills.
• Above Average Excel skills and the ability to analyze data
• Must have experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
• Strong self-starter who can articulate effectively to management and peers to bring about effective change
• Working conditions include a normal office environment with interaction with the shop floor. (both Union and Non Union environments)

Qualifications / Experience / Skills

Bachelor’s Degree with a minimum of 2 years Customer Service experience in a manufacturing environment preferred; however will consider an Associate’s degree and a minimum of 3 years of Customer Service experience or a minimum of 5 years of supply chain experience in lieu of a degree

We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.

• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

Customer Service Executive

Location: CCL Design Chippenham

Purpose of Role

Provide excellent service and ‘contact experience’ for the customer within designated set of accounts to meet the customer’s pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management

Main duties and responsibilities:

• Ensure accurate and ‘winnable’ quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process
• Process Customer PO’s
• Generate RFQ’s based on Customer requirements
• Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
• Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times
• Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
• Ensure proactive and timely responses to external sales and customer enquiries
• Monitor on a monthly basis forecast vs. actual sales figures
• Monitor finished goods value levels, stock building, delivery etc
• Extract key customer information that can be used to promote better performance
• Provide assistance to both Production and External Sales teams
• Other duties as required and agreed

Scope/Measurement of Performance

• Customer service complaints in Q-Pulse
• Sample and Orders OTD
• RFQ response time and conversion rate
• Strategic customer KPIs
• Forecast accuracy KPI

Qualifications / Experience / Skills

• Good English (both written and spoken) is required
• Experience in a customer service or related role is preferred
• Familiarity with order processing and customer forecast analysis operations
• Excellent communication skills
• PC and ERP systems literacy
• Customer focused skills
• Good team player
• Excellent attention to detail
• Excel Skills

Finisher

Purpose of Position

To cover all aspects of Finishing.

Main Responsibilities

• Produce high quality finished parts at all times.
• Carry out general machine maintenance as per the maintenance plans.
• Drive a continuous improvement culture.
• Work to the ISO9001 Quality Procedures.
• Operate Platen Press and Zund cutting machines.
• Inspect finished goods.
• Carry out a multitude of finishing tasks including hole punching, assembly and picking out of products.
• Operate a Digital Print Machine.

Scope/Measurement of Performance

• Efficiency KPI’s.
• Quality KPI’s.
• Training Records.

Qualifications / Experience / Skills

• Able to multi-role within a number of roles.
• Good team player.
• Looking for an opportunity in a small growth company providing expansion of role in the future.
• Assertive, self-motivated with drive to succeed and to take on responsibility and ownership.
• Structured, organized working methods.

Product Development Chemist

COMPANY DESCRIPTION:

A global specialty packaging pioneer, CCL is the largest label company in the world and provides innovative solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. The Company is divided into four reporting segments: CCL Label, CCL Container, Avery and Checkpoint. CCL currently operates in 40 countries, across 6 continents, and employees over 22,000 employees in 168 production facilities. To learn more visit us at https://ccllabel.com/about-us/.

POSITION SUMMARY:

This position is responsible for working with a team on assigned projects and tasks within the CCL Design product development group. The individual will play a role in designing and testing new products specifically around adhesives and coatings. This position works closely with other members of the product development group and develops strong cross-functional relationships throughout the division. Assignment will provide exposure to the business categories, suppliers and manufacturing network of the CCL organization.

PRIMARY RESPONSIBILITIES:

Under the direction of the Development Manager, the Product Development Chemist is accountable for:

• Development or modification of coatings to improve function of current or new products.
• Working with suppliers to formulate adhesives for market segments.
• Testing new formulations to customer specifications.
• Scaling product development activities to meet project deadlines. This includes:
• Bench top and pilot plant development
• Experimental design test work
• Evaluating results with a team to determine direction
• Maintaining appropriate records of work
• Helping plan, organize, and conduct plant trials and trials at supplier locations.
• Understanding, creating, implementing, and modifying product and process specifications and procedures.
• Modifying designs based upon testing outcomes.
• Recommending process and material improvements to achieve superior results.

EDUCATION & OTHER MINIMUM REQUIREMENTS:

Degree in Chemistry or related field required.

Ability to travel: Position requires approximately 25% travel. This varies based on project cycles.

NECESSARY SKILLS

• Strong analytical and problem solving skills, technical competence, and initiative.
• Ability to manage multiple projects and meet deadlines.
• Self-motivation and goal orientation.
• Good oral and written communication skills in order to communicate effectively with cross functional team members and management.
• Must be a team player and possess good interpersonal skills.
• Ability to work with suppliers to develop reliable and repeatable components.
• Knowledge of and follows applicable safety procedures and GMPs.
• Competent in Flow/FMEA/Control Plans
• Ability to present highly technical material in an easy to understand way.
• Understanding of DOEs, statistical analysis, and experimental design.



BENEFITS:



• We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.
• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility

Quality Engineer

COMPANY DESCRIPTION:

A global specialty packaging pioneer, CCL is the largest label company in the world and provides innovative solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. The Company is divided into four reporting segments: CCL Label, CCL Container, Avery and Checkpoint. CCL currently operates in 40 countries, across 6 continents, and employees over 22,000 employees in 168 production facilities. To learn more visit us at https://ccllabel.com/about-us/.

The ideal candidate will not only have the technical skill set described below; however, he/she will also possess the soft skills needed to interact with both internal and external customers on a regular basis under various circumstances.

Primary Responsibilities and Essential Functions:

• Investigate problems and develop disposition and corrective actions for recurring discrepancies. Recommend corrective actions, dispositions and modifications.
• Interact with the customer via email or telephone to collect data relating to quality issues. Record this information and perform the necessary steps to discern whether or not a refund is due, if it is a processing issue on CCL side or processing issue with the Customer.
• Develop and implement program quality plans, programs, and procedures using statistical quality control statistics, lean manufacturing concepts, and ELS tools and analyses. Lead and/or participate in quality process improvement projects.
• Ensure performance and quality products conform to established company and regulatory standards.
• Communicate the voice of the customer throughout the organization. Track trends and report on findings.
• Interact as needed with Sales, Facilities, Manufacturing, and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.
• Responsible for claim entry process from initial entry to credit generation, corrective action letter follow-up, and samples to a fault location.
• Perform material testing and diagnosis/recommendations for purchased products exhibiting either poor quality or poor performing characteristics.
• Conduct all laboratory work in accordance with established and understood workplace safety principles and practices.
• Provide customer requested documentation of claim details.
• Follow established process for handling customer deductions forwarded by accounts receivable.
• Serve as neutral party between customer and organization in claim investigation.
• Provide training when needed to both team members and external personnel.
• Facilitate the CAR process with the process owner

Knowledge/Skills/Competencies:

• Bachelor’s degree in Engineering required
• 2 or more years technical experience needed, automotive a plus.
• Demonstrated experience in developing and/or updating control plans and FMEA’s.
• Experience with researching and issuing corrective actions.
• Strong written, verbal and telephone communication skills.
• Strong customer service skills
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
• Strong attention to detail & organizational skills.
• Strong technical aptitude.

BENEFITS:

• We offer a competitive benefits package along with an exciting and challenging work environment! Apply now to learn more about this growth opportunity.
• Medical
• Dental
• Vision
• 401(k) with generous company match
• Paid time off
• Flexibility
• Gain share bonus eligibility